General terms and conditions of sale

1. Identifying data of the owner

These general terms and conditions of sale comprehensively regulate all sales transactions that
can be offered, loaned or carried out from the online store located on the website owned by Lemonet S.L. (Hereinafter Lemonet), with Tax Identification
Number or Code nº B16683146, registered office at Passeig del Mirador, 16-20 and registered in
the Mercantile Registry of Barcelona.
These terms and conditions may be modified by Lemonet at any time, the user being informed of
the existence of any new version of these that contains substantial changes.

2. The user

Access, navigation and use of the Website, confers the condition of user, so that, from the
beginning of browsing the Website, all the Conditions established herein, as well as their
subsequent modifications, are accepted, without prejudice to the application of the corresponding
mandatory legal regulations depending on the case.
The User assumes his responsibility for a correct use of the Website. This responsibility will
extend to:
Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
Do not make any false or fraudulent purchase.
Provide truthful and lawful contact information, for example, email address, postal address and /
or other information.
The User declares to be over 18 years of age and have the legal capacity to enter into contracts
through this Website. The Website is aimed mainly at Users residing in Spain. Lemonet does not
ensure that the Website complies with the laws of other countries, either totally or partially.

3. Applicability of the general conditions

These conditions apply to all quotes, offers, activities, agreements and deliveries of products by
or on behalf of Lemonet. Deviation from these conditions is only possible if the parties have
explicitly agreed to do so in writing.

4. Purpose

These conditions will regulate the use of the website that Lemonet makes
available to its users and customers.
The products that Lemonet sells through its website are mainly:
Children’s clothing and accessories.
These General Conditions have been prepared in accordance with the provisions of Law 34/2002,
on services of the information society and electronic commerce, Royal Legislative Decree 1/2007,
of November 16, which approves the revised text of the General Law for the Defense of
Consumers and Users and other complementary laws, all of them mandatory legal provisions.
Lemonet may modify them without prior notice, so it recommends a periodic consultation of
them, even more so when it is ready to make effective use of its online store located on the web However, Lemonet always undertakes to keep them up to date, to publish
the latest version and to allow them to be accessed and printed at any time.

5. Conditions of access and purchase

Access to the Lemonet Portal is free and attributes the status of User to whoever performs it,
regardless of the subsequent use of the services offered.
The purchase will be allowed without the need for prior registration, and in any case the form
must be completed in order to identify the buyer and the delivery address.
The acquisition of the products in can only be made by users over
eighteen (18) years old, who must follow the steps and instructions that will accompany the entire
purchase process, consistent, by way of example:
(i) Completion of the registration form or the one for identifying previously registered users;
(ii) On-screen display of the order summary, delivery conditions and shipping costs – where
applicable -;
(iii) Acceptance of purchase conditions, which implies the reading, understanding and irrevocable
acceptance of each and every one of these General Conditions, as well as the existing Particular
Conditions and
(iv) immediate receipt of a summary email in the account used in the registration or – failing that –
in the shortest possible time and always before the next twenty-four hours.
The acquisition of products in for their subsequent distribution or resale is
not allowed, either in public establishments or carried out in the domestic sphere. Lemonet will
regulate and authorize the necessary permits if at any time it consents, for which it will reliably
notify that authorization to the authorized agent.

6. Orders

No valid order can be made without expressly accepting, through the boxes enabled for these
purposes, the terms and conditions and the privacy policy of Lemonet.
All orders will be considered purchase offers subject to these terms and conditions. Lemonet
reserves the right to accept them if the requirements set forth therein are not met.
Once an order is placed, the system automatically generates a receipt of the order. However, this
confirmation does not imply the automatic acceptance of the order, since Lemonet reserves the
right to collect additional information, related to identity and address, to guarantee both a correct
delivery of the order, and to ensure the absence of fraud related to transactions.
Orders can be made 365 days a year, at any time, except at times when the service is suspended
for maintenance or other commercial circumstances and / or force majeure.
Any order is subject to product availability. In the event that it is not possible to deliver an order
due to supply problems or insufficient stock, the user will have the option of waiting until the
product is available or canceling the order.

7. Delivery

Delivery will be deemed to have occurred at the time the user or a third party indicated by him
acquires material possession of the products.
The delivery time for the order will vary according to the selected shipping method and will be
indicated on the website once the order confirmation is obtained, in any case it will not exceed 30
days from the order confirmation date. In the event that the delivery date cannot be met, we will
inform the user of this circumstance and will be offered the option to proceed with the purchase
by setting a new delivery date or the possibility of canceling the order obtaining a full refund of the
price paid.

If the recipient is absent at the time of delivery, Nacex will contact the customer to manage a second delivery attempt. If the recipient is absent on the second delivery attempt, Nacex will offer a package collection point. Once the period has elapsed without the collection taking place, the shipment will be returned to Lemonet.

8. Price and payment

It is understood that the price of each product is the one that will appear on the website at the
time of placing each order. The user must pay the marked price, including applicable taxes,
together with shipping costs, which will be added to the final price to be paid.
Prices may be modified by Lemonet at any time and without prior notice without affecting already
confirmed orders. However, even confirmed Lemonet will not be obliged to attend orders when
the price is incorrect, especially when the error is manifest and easily recognizable.
The accepted means of payment are:
– Payment by credit or debit card. We reserve the right NOT to accept certain payments with
certain credit cards.
– Wire transfer.
– Bizum.
– Apple Pay.
Lemonet reserves the right to change the payment methods, being able to create new ones or
eliminate any of the existing ones, without the user / client of being able to
make claims for this reason. However, if the change in the payment method affects an order that
has already been placed, from we will contact the client to inform them of
said change, offering them the option to cancel the order if they deem it convenient.
Payment by credit / debit card: The charge is made online, that is, in real time, through the
payment gateway of the corresponding financial institution and once it has been verified that the
data communicated is correct. In order to give maximum security to the payment system, uses secure payment systems from leading financial institutions in
electronic commerce. In this sense, confidential data is transmitted directly and in an encrypted
form (SSL) to the corresponding financial institution. The SSL encryption system that is used
confers total security to the transmission of data through the network. Customer data is fully
confidential and protected. Credit card data is not recorded in any of our databases. They are only
used in the virtual POS (Point of Sale Terminal) of the Lemonet financial entity, through its Secure
Payment Gateway. Credit cards will be subject to checks and authorizations by the issuing entity,
but if said entity does not authorize payment, Lemonet is not responsible for any delay or nondelivery and will not be able to formalize any Contract with the client. . Lemonet reserves the right
to verify the personal data provided by the customer and adopt the measures it deems
appropriate (including the cancellation of the order) so that the purchased merchandise is
delivered in accordance with the the data that appears in the order.

9. Return Policy

9.1. Right of withdrawal
The User has the right to withdraw from the contract entered into through
within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which the User or a third party
indicated by him, other than the carrier, has acquired material possession of the goods.
To exercise the right of withdrawal, the User must notify Lemonet of his decision to withdraw from
the contract through an unequivocal statement (for example, a letter sent by post or email). The
User may use the model withdrawal form that is included at the end of these conditions, although
its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication
regarding the exercise by the User of this right is sent before the corresponding period expires.
In case of withdrawal, Lemonet will return all payments received from the User, including delivery
costs to the initial delivery address (with the exception of additional costs resulting from the
User’s choice of a delivery method other than the delivery method least expensive ordinary
delivery offered) without any undue delay and, in any case, no later than 14 calendar days from
the date on which the User informs Lemonet of his decision to withdraw from the contract.
Lemonet will proceed to make said reimbursement using the same means of payment used by the
User for the initial transaction, unless the User has expressly provided otherwise; In any case, the
User will not incur any expense as a result of the refund. Lemonet may withhold the refund until
the goods have been received, or until the User has submitted proof of their return, depending on
which condition is met first.
The User must return or deliver the goods directly to Lemonet, without any undue delay and, in
any case, no later than 14 calendar days from the date on which they notify us of their decision to
withdraw from the contract at the address. of Lemonet indicated at the beginning of these
Conditions. The term will be considered fulfilled if the User returns the goods before said term has
expired. The User must bear the direct cost of returning the goods.
The User will only be responsible for the decrease in value of the goods resulting from a
manipulation other than that necessary to establish the nature, characteristics and operation of
the goods.
It is specified in this document that any Products not sealed after delivery or that may be returned
for sanitary reasons or health protection purposes, will not be subject to withdrawal (including, but
not limited to, any Care Products for beauty if its lid or closure is removed).
The right of withdrawal will not be applicable to contracts that refer to:
The supply of goods made according to the specifications of the consumer and user or clearly
The supply of sealed goods that are not suitable to be returned for reasons of health protection or
hygiene and that have been unsealed after delivery.
9.2. Returns
In cases where you consider that the product does not meet your needs, you can request its
return by sending an e-mail to [email protected] or through the contact form on our website
within 14 days from the Shipping Confirmation, provided that (i) it is the same product, (ii) the
accepted means of payment have been used and (iii) it is in the same conditions in which it was
sent. Products that have been used, washed or handled in any way will not be accepted.
Lemonet will indicate to the user via e-mail the address to which the product to be returned must
be sent.
The user must send the product in its original packaging through Courier or certified delivery with
the Post Office. The return shipping costs are borne by the User.
Once the product has been received and it has been verified that it meets the conditions for
making the return, Lemonet will reimburse the cost of the returned product, as well as the delivery
costs to the initial delivery address (with the exception of the additional costs resulting from the
choice by the User of a delivery method other than the least expensive mode of ordinary delivery
offered) without any undue delay and, in any case, no later than 14 calendar days from the date of
receipt of the package by the User. of Lemonet, using the same means of payment used by the
User for the initial transaction, unless there is expressly provided otherwise.
9.3. Size change
In cases where you consider that the size of the purchased product does not meet your needs,
and without prejudice to the right of withdrawal that assists you legally and contractually, you can
request a change of size, via email, by sending an e -mail to [email protected] or through the
contact form on our website within 14 days from the Shipment Confirmation, provided that (i) it is
the same product, (ii) it presents an equal or greater amount the first product purchased (in this
case, the price difference will not be passed on) and (iii) the accepted means of payment have
been used. Note that this option will only be displayed when the above conditions are met.
Once the change of size has been requested, the return will be made through a courier that we
will send to your home. In any case, you must deliver the product without any undue delay and, in
any case, within a maximum period of 14 calendar days from the Change Request on the website.
Lemonet will bear the costs of collecting and shipping the first change of size within the same
The user will be responsible for the costs of collection and shipping in the second, third and
successive changes of size within the same order.
9.3. Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with the
provisions of the contract, you should contact us immediately by sending an email to
[email protected] or through the form contact our website, providing the product data as
well as the damage it suffers and then we will indicate the way to proceed.
The product will be returned by handing it over to a courier that we will send to your home
address when requesting collection.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a
reasonable period of time if the refund or replacement of the same (if applicable) is appropriate.
The refund or replacement of the item will be made as soon as possible and, in any case, within
14 days from the date on which we send you an email confirming that the refund or replacement
of the non-conforming item is appropriate.
The amounts paid for those products that are returned due to any defect or defect, when it really
exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the
costs that you would have incurred to return it to us. The return will be made in the same means
of payment that was used to pay for the purchase, except when a gift card is presented for the
return. In the latter case, the refund will be made by means of a Lemonet gift card, issued by
Lemonet S.L.
In any case, the rights recognized by current legislation remain safe.
9.4. Right of withdrawal and return of orders from abroad.
If you have placed an order through this website from a Member State of the European Union
other than Spain, clauses 9.1, 9.2, 9.3 and 9.4 above will apply with the restriction that the return
through a courier / courier organized by us can only be made from the original delivery address in
Likewise, we inform you that under no circumstances (with the exception of what is provided in
clause 9.3 to which this clause 9.4 does not apply) we will be obliged to reimburse you for
shipping costs other than those incurred to the original delivery address in Spain or return costs
from a destination outside of Spanish territory.

10. Warranty

If you contract as a consumer and user, we offer you guarantees on the products that we
commercialize through this website, in the legally established terms for each type of product,
responding, therefore, for the lack of conformity of the same that is manifested within two years
from the delivery of the product.
It is understood that the products are in accordance with the contract provided that (i) they
conform to the description made by us and possess the qualities that we have presented on this
website, (ii) they are suitable for the uses to which the products are ordinarily destined of the
same type and (iii) present the usual quality and benefits of a product of the same type that are
reasonably expected. In this sense, if any of the products does not comply with the contract, you
must inform us by following the procedure detailed in section 9.4 above and through any of the
means of communication provided for this purpose.
The products we sell, especially handicraft products, can often feature the characteristics of
natural materials that are used in its manufacture. These characteristics, such as variations in
sales, texture, knots and color, will not be considered defects or defects. On the opposite, it will
count with your presence and appreciate it. We only select the highest quality products, but
natural characteristics are unavoidable and must be accepted as part of the individual
appearance of the product.
This warranty does not cover possible breakage or wear caused by use. The consumer and user
must inform the seller of the lack of conformity within two months from when he became aware of

11. Customer Service

Lemonet has a customer service so that the User can manage their claims, doubts, or can
request guarantees and execute the right of withdrawal.
The User can direct their complaints, claims or requests for information to Lemonet’s Customer
Service, by sending an email to [email protected] or through the contact form on our
All doubts and especially complaints and suggestions will be attended to as quickly as possible,
without exceeding in any case the deadlines established by current legislation.
Likewise, you will have proof of them by delivering a written receipt, on paper or on any other
durable medium.

12. Protection of personal data

Lemonet SL, is the Responsible for the processing of the User’s personal data and informs them
that these data will be treated in accordance with the provisions of Organic Law 3/2018, of
December 5, on the Protection of Personal Data and guarantee of rights and Regulation (EU)
2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the
processing of personal data and the free circulation of these data, for which it is provided the
following treatment information:
End of treatment:
Maintain a business relationship with the User.
Data collected:
The personal data collected on this site are the following:
Account opening: when creating the user’s account, their name, surname, telephone number,
postal address,
Login: when the user connects to the website, they register, in particular, their surname, first
name, access data, usage data, location and payment data.
Profile: using the services provided on the website allows you to enter a profile, which can include
an address and a telephone number.
Payment: as part of the payment of the products and services offered on the website, the financial
data related to the user’s bank account or credit card are recorded.
Communication: when the website is used to communicate with other members, data regarding
user communications is temporarily stored.
Cookies: Cookies are used when using the site. The user has the possibility of deactivating
cookies from their browser settings.
Use of personal data
The purpose of the personal data collected from users is to make the services of the website
available to them, improve them and maintain a safe environment. More specifically, the uses are
as follows:
Access and use of the website by the user;
Management of the operation and optimization of the website;
Organization of the conditions of use of the Payment Services;
Verification, identification and authentication of the data transmitted by the user;
Implementation of user assistance;
Personalization of services by displaying advertisements based on the user’s browsing history,
according to their preferences;
Fraud prevention and detection, management of malware (malicious software) and security
Sending commercial and advertising information, according to user preferences.
Sharing personal data with third parties
Personal data can be shared with third parties in the following cases:
When the user uses the payment services, for the implementation of these services, the website is
in contact with third-party banking and financial entities with which it has entered into contracts;
When the user posts publicly accessible information in the free comment areas of the website;
When the user authorizes a third party’s website to access their data;
When the website uses the services of service providers to provide user support, advertising and
payment services. These service providers have limited access to user data, in the context of the
provision of these services, and have a contractual obligation to use them in accordance with the
provisions of the applicable regulations on the protection of personal data;
If required by law, the website may transmit data to file claims against the website and comply
with administrative and judicial procedures.
Security and confidentiality
The website applies organizational, technical, software and physical measures in terms of digital
security to protect personal data against alteration, destruction and unauthorized access.
However, it should be noted that the Internet is not a completely secure environment and that the
website cannot guarantee the security of the transmission or storage of information on the
Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights,
which they can exercise by directing their request to the following address Passeig del Mirador,
16-20 or to the email [email protected].
Right to withdraw consent at any time. Right of access, rectification, portability and deletion of
your data and the limitation or opposition to its treatment. Right to file a claim with the control
authority ( if you consider that the treatment does not comply with current regulations.

13. Language of the contract

These general conditions of sale are written in Spanish. In the event that they are translated into
one or more foreign languages, the Spanish text will prevail in case of dispute.

14. Applicable law

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the
resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the
user’s domicile.

15. Events beyond our control

We will not be responsible for any breach or delay in the fulfillment of any of the obligations
assumed, when it is due to events that are beyond our reasonable control (“Force Majeure”).
Force Majeure Causes will include any act, event, lack of exercise, omission or accident that is
beyond our reasonable control and among others, the following:
a. Strikes, lockouts or other industrial action.
b. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or
preparations for war.
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
d. Impossibility of using trains, boats, airplanes, motor transport or other means of transport,
public or private.
e. Inability to use public or private telecommunication systems.
f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the
Force Mayor Causes continues, and we will have an extension in the term to comply with said
obligations for a period of time equal to the duration of the Force Majeure Event. We will use all
reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our
obligations despite the Force Majeure Event.

(To be completed by the consumer, and will be sent by certified mail with acknowledgment of
receipt, within a maximum period of 14 days from the date of conclusion of the contract)
For the attention of:
Lemonet S.L.
located at: Passeig del Mirador, 16-20, Castelldefels
phone number: 615278777
email address: [email protected]
I hereby communicate that I withdraw from the purchase made in your online store, which I
identify below:
Name and surname of the buyer: …………………………………….. ………………………………………….. ……
Purchaser’s address: ………………………………………. ………………………………………….. ………………..
Buyer’s email: ……………………………………… ………………………………………….. ……..
Order date: ………………………………………. ………………………………………….. ……………………………..
Order reference: ………………………………………. ………………………………………….. ………………………
Buyer’s signature